Frequently asked questions
Orders
Shipping & Deliveries
Tax benefits
Returns & Refunds
What is Minuta Profili?
Minuta Profili is a company specialised in the sale of profiles for interiors, construction and design. We offer a wide range of high-quality products, made to measure to meet our customers’ needs.
How can I contact customer support?
You can contact us by email at minutaprofili@gmail.com, by Whatsapp at +39 379 2004480 or through the contact form. Our team is available from Monday to Friday, from 9:00 to 17:30.
Are all items available?
Yes, the items are always available and ready for delivery. We are committed to ensuring that all products on our website are immediately available or have a confirmed arrival date at our warehouses. This allows us to offer an excellent service and maintain high quality standards, ensuring our customers maximum reliability and timely deliveries.
What payment methods are available?
The accepted payment methods include:
- Credit/Debit Card: We accept all major credit and debit cards, such as Visa, MasterCard, American Express and Maestro. Card payment is fast, secure and allows you to complete your purchase immediately.
- PayPal: If you prefer to use PayPal, you can do so easily. PayPal offers an additional level of security and allows you to pay without entering your credit card or bank account details on our website.
- Bank Transfer: For those who prefer traditional methods, it is possible to make a bank transfer. After completing the order, you will receive our bank details. Once payment has been received, we will proceed with the shipment of your items.
- Cash on Delivery: If you prefer to pay upon delivery, we also offer a cash on delivery service. This method allows you to pay the courier directly in cash when you receive your order.
Where can I find the bank details for the transfer?
The bank details can be viewed once you have selected “Bank Transfer” as the payment method. Otherwise, if you cannot view them, you can find them below, or, if you prefer, we invite you to contact us directly. We will send you all the necessary information by email or through your preferred channel.
MINUTA PROFILI
BPP
IT 54 Z 05262 80090 CC0430005940
VAT number: 04431050758
Tax Code: MNRGNN78H24L074D
Italy
When can I benefit from reduced VAT?
The reduced VAT rate of 10% can be applied in different contexts and depends on specific conditions and regulations.
Therefore, to declare that you can benefit from the reduced VAT rate of 10%, it is essential to have the appropriate documents, including CILA, SCIA, DIA or CIL, depending on the type of work you intend to carry out.
Make sure you consult local regulations and the specific rules to determine which documentation is required for your specific case.
Shipping times?
In general, if the order is received by 11:00, we commit to preparing and shipping it immediately.
National shipments require 24 to 72 working hours.
International shipments usually take 4 to 8 business days.
We will keep you updated with tracking information so you can follow the progress of your shipment and receive maximum transparency.
How can I get assistance before placing an order?
You can receive assistance by contacting us via email minutaprofili@gmail.com, Whatsapp +39 379 2004480 or through the support channels listed on our website. Our team will be happy to help you with information about our products, purchasing methods, payments, and shipping, so we can guide you toward the option that best suits your needs.
How can I place an order?
To place an order, follow these simple steps:
- Browse the website: Visit our website and explore our product catalogue. You can use the categories and filters to easily find what you are looking for.
- Select the products: Once you have found the item you wish to purchase, select it and choose the available options, such as size, colour or quantity. Click the “Add to cart” button to place the product in your virtual cart.
- View the cart: When you have finished adding products, click the cart icon located at the top right of the page. Here you can review and modify the contents of the cart, if necessary.
- Proceed to checkout: If everything is correct, click the “Proceed to checkout” button. You will need to provide the necessary shipping and payment information.
- Enter the shipping details: Fill in the required fields with your shipping address. Make sure all details are accurate to avoid delivery issues.
- Choose the payment method: Select your preferred payment method from the available options. Enter the required information to complete the transaction.
How can I track my order?
Once the parcel has been shipped, you will receive a notification from the courier responsible for your shipment, who will send you an email or message assigning you the tracking number.
What should I do if I have received the wrong or defective item?
If you have received the wrong or defective item, follow these steps to resolve the issue:
DOCUMENT THE PROBLEM
Take clear photos of the defective or incorrect item, and also keep images of the packaging and shipping label.
CONTACT CUSTOMER SERVICE
Contact customer service by email, phone or chat, and provide all the information and documentation collected.
FOLLOW THE RETAILER’S INSTRUCTIONS
Request a refund, replacement or repair, depending on the retailer’s policies.
MONITORING AND CONFIRMATION
Monitor the return status and check when you receive the replacement item or refund.
Can I modify or add items after placing the order?
If you wish to modify or cancel an order, we recommend contacting us on minutaprofili@gmail.com or Whatsapp +39 379 2004480 as soon as possible. Provide us with the order number and all the necessary details.
How do I add a product to the cart?
To add a product to the cart, follow these steps:
- Find the product: Browse the website and search for the product you wish to purchase.
- Select the product: Click on the image or product name to access the details page.
- Choose the options: If the product has options, such as size, colour or quantity, select the ones you prefer.
- Add to cart: Click the “Add to cart” button on the product page.
- Confirm: A notification or message may appear to confirm that the product has been successfully added to the cart.
Can I remove a product from the cart?
Yes, you can remove a product from the cart. Simply follow these steps:
- Go to the cart: Click the cart icon at the top right of the page.
- Find the product: On the cart page, locate the product you wish to remove.
- Remove the product: Click the “Remove” button.
- Update the cart: If necessary, click “Update cart” to confirm the removal.
The selected product will be removed from the cart, and the order total will be updated accordingly.
What are the shipping costs?
There is a free shipping policy in Italy for orders over 47 euros. If the order does not reach this amount, a 7 euro shipping cost will be added. Shipping costs are available at checkout.
What are the delivery times?
Deliveries in Italy require 24 to 72 working hours, while deliveries across Europe require 4 to 8 days. For precise information, visit the Shipping and Deliveries page.
Do you offer international shipping?
Yes, we offer international shipping. For more information, contact us on WhatsApp at +39 379 20 04 480 or by email at minutaprofili@gmail.com.
Can I change the shipping address after placing an order?
Yes, it is possible to change the shipping address after placing an order.
The best thing to do is to contact customer service as soon as possible. Explain the situation and provide the order details and the new address.
Can I obtain tax benefits if I purchase online?
Yes, it is possible to benefit from reduced VAT when making online purchases.
Is specific documentation required to obtain tax benefits?
Yes, specific documentation is required to obtain tax benefits.
Which documents must be submitted to request reduced VAT?
Certificate of eligibility, identity document, tax code.
In the case of 10% VAT, which payment method should I choose?
It is mandatory to choose bank transfer for tax deductions as the payment method.
When can I benefit from 4% VAT?
Place the order at 22% VAT
Choose bank transfer as the payment method. The actual payment will be made at a later stage.
Send the documents
Once the order has been placed, send us the documents by email at minutaprofili@gmail.com, referring to the order number.
Receive confirmation
Wait for confirmation with the recalculated payment amount, with 4% or 10% VAT, sent to the email address provided during registration.
Make the payment
Pay by bank transfer, entering the order number as the payment reference. The invoice will be sent afterwards.
Is it possible to make a return?
Yes, provided that the claim is not made later than 14 days after receiving the goods.
How can I request a return?
Send an email to minutaprofili@gmail.com and specify the products you wish to return.
Once the goods have been received at our warehouses, we will process the refund as quickly as possible.
Please note that the shipping cost is borne by the customer.
Refund requirements?
The return request must be made no later than 14 days from the delivery date of the parcel.
We ask you to pack the goods securely and return them complete with all their components, to ensure they arrive intact at our logistics department.
The product must not be damaged or assembled.
I received the wrong product, what should I do?
If you have received the wrong product, follow these steps:
- Take a photo: Document the product received with a clear photo.
- Send an email: Write an email to our customer service at minutaprofili@gmail.com, attaching the photo and explaining the problem.
- Choose the solution: Indicate whether you prefer to receive the correct material or request a refund.
We will resolve the situation as soon as possible.
When will I receive the refund?
Once the goods arrive at the warehouse, they will be carefully inspected. As soon as we verify that everything is in order, we will promptly proceed with the refund.
