Frequently Asked Questions
Orders
Shipping & Delivery
Tax benefits
Returns & Refunds
What is Minuta Profili?
Minuta Profili is a company specializing in the sale of profiles for furniture, construction, and design. We offer a wide range of high-quality products, custom-made to meet the needs of our clients.
How can I contact customer support?
You can contact us via email at info@minutaprofili.it, by phone at +39 379 2004480, or through our contact form. Our team is available Monday to Friday from 9:00 am to 5:30 pm.
Are all the items available?
Yes, the items are always available and ready for immediate delivery. We are committed to ensuring that all products on our website are immediately available or have a confirmed arrival date at our warehouses. This allows us to provide excellent service and maintain high quality standards, ensuring our customers maximum reliability and prompt deliveries.
What are the payment methods?
Accepted payment methods include:
1. Credit/Debit Card: We accept all major credit and debit cards, such as Visa, MasterCard, American Express, and Maestro. Paying by card is quick, secure, and allows you to complete your purchase immediately.
2. PayPal: If you prefer to use PayPal, you can do so with ease. PayPal offers an additional layer of security and allows you to pay without having to enter your credit card or bank account details on our site.
3. Bank Transfer: For those who prefer traditional methods, it is possible to make a bank transfer. After completing your order, you will receive our bank details. Once we receive the payment, we will proceed with shipping your items.
4. Cash on Delivery: If you prefer to pay upon delivery, we also offer a cash on delivery service. This method allows you to pay the courier directly in cash when you receive your order.
Where can I find the bank details for the wire transfer?
Bank details can be viewed once the "Bank Transfer" payment method is selected. Alternatively, if you are unable to view them, you can find them below, or if you prefer, we invite you to contact us directly. We will provide you with all the necessary information via email or through your preferred channel.
MINUTA PROFILI
BPP
IT 54 Z 05262 80090 CC0430005940
VAT Number: 04431050758
Tax Code: MNRGNN78H24L074D
Italy
When can I take advantage of the VAT reduction?
The 10% VAT concession can be applied in various contexts and depends on specific conditions and regulations.
Therefore, to declare eligibility for the 10% VAT concession, it is essential to have the appropriate documents, including CILA, SCIA, DIA, or CIL, depending on the type of work to be carried out.
You will find instructions on the dedicated page.
Be sure to consult local regulations and specific guidelines to determine which documentation is required for your specific case.
Shipping times?
In general, if the order arrives by 11:00 am, we commit to preparing and shipping it immediately.
Domestic shipments take 24 to 72 business hours.
We will keep you updated with tracking information so you can follow the progress of your shipment and ensure maximum transparency.
Can I place an order over the phone?
Yes, it is possible to place an order by phone.
To ensure you receive efficient and personalized service, we invite you to contact us directly at our customer support number +39 379 2004480. One of our operators will be happy to assist you throughout the purchasing process, answer your questions, and provide all the necessary information about products and payment methods. We are here to make your purchase as simple and convenient as possible!
How can I place an order?
To place an order, follow these simple steps:
1. Browse the Site: Visit our website and explore our product catalog. You can use categories and filters to easily find what you are looking for.
2. Select Products: Once you have found the item you wish to purchase, select it and choose the available options, such as size, color, or quantity. Click the “Add to cart” button to add the product to your virtual shopping cart.
3. View Your Cart: When you have finished adding products, click on the cart icon located at the top right of the page. Here you can review and edit the contents of your cart, if necessary.
4. Proceed to Checkout: If everything is correct, click the “Proceed to checkout” button. You will need to provide the necessary shipping and payment information.
5. Enter Shipping Details: Fill in the required fields with your shipping address. Ensure all details are accurate to avoid delivery issues.
6. Choose Payment Method: Select your preferred payment method from the available options. Enter the required information to complete the transaction.
How can I track my order?
Once the package has been shipped, you will receive a notification from the courier handling your shipment, who will send you an email or message providing your tracking number.
What should I do if I received an incorrect or defective item?
If you have received an incorrect or defective item, follow these steps to resolve the issue:
DOCUMENT THE ISSUE
Take clear photos of the defective or incorrect item, and also keep images of the packaging and the shipping label.
CONTACT CUSTOMER SERVICE
Contact customer service via email, phone, or chat, and provide all the information and documentation collected.
FOLLOW THE RETAILER'S INSTRUCTIONS
Request a refund, replacement, or repair, depending on the retailer's policies.
TRACKING AND CONFIRMATION
Monitor the status of the return and verify when you receive the replacement item or the refund.
Can I modify or add items after placing my order?
If you wish to modify or cancel an order, we recommend that you contact us at +39 379 2004480 as soon as possible. Please provide us with the order number and all necessary details.
How do I add a product to the cart?
To add a product to your cart, follow these steps:
1. Find the product: Browse the site and look for the product you wish to purchase.
2. Select the product: Click on the image or the name of the product to access the details page.
3. Choose options: If the product has options (such as size, color, quantity), select your preferences.
4. Add to cart: Click the "Add to cart" button on the product page.
5. Confirm: A notification or message may appear to confirm that the product has been successfully added to your cart.
Can I remove a product from the cart?
Yes, you can remove a product from your cart. Just follow these steps:
1. Go to your cart: Click on the cart icon in the top right corner of the page.
2. Find the product: On the cart page, locate the product you wish to remove.
3. Remove the product: Click the "Remove" button.
4. Update the cart: If necessary, click "Update cart" to confirm the removal.
The selected product will be deleted from your cart, and the order total will be updated accordingly.
What are the delivery times?
Deliveries in Italy take 24-72 business hours, while for Europe 5-10 days. For precise information, visit the shipping and delivery page.
Can I get the tax relief if I purchase online?
Yes, it is possible to take advantage of the reduced VAT rate when making online purchases.
Is it necessary to provide specific documentation to obtain tax relief?
Yes, specific documentation must be provided to obtain tax relief.
Which documents must be submitted to apply for the reduced VAT rate?
Concession certificate, identity document, tax code.
In the case of 10% VAT, which payment method should I choose?
It is mandatory to select bank transfer for tax deductions as the payment method.
When can I take advantage of the 4% VAT rate?
Place the order at 22%
Choose bank transfer as your payment method. The actual payment will be made at a later time.
Send the documents
Once the order has been placed, send the documents to this email address info@minutaprofili.it, referencing your order number.
Receive confirmation
Wait for confirmation with the recalculated payment (VAT 4-10%) at the email address you provided during registration.
Make payment
Pay via bank transfer, including your order number as the payment reference. The invoice will be sent subsequently.
Is it possible to make a return?
Yes, provided that the complaint is not made more than 14 days after receipt of the goods.
How can I request a return?
Send an email to info@minutaprofili.it and specify the products you wish to return.
Once we have received the goods at our warehouses, we will process the refund as quickly as possible.
Please note that the shipping cost is at the customer's expense.
Requirements for a refund?
The return request must be made no later than 14 days from the package delivery date.
We ask that you pack the goods securely and return them complete with all their components, to ensure they arrive intact at our logistics facility.
The product must be neither damaged nor assembled.
I received the wrong product, what should I do?
If you have received an incorrect product, follow these steps:
1. Take a photo: Document the product received with a clear photo.
2. Send an email: Write an email to our customer service at info@minutaprofili.it, attaching the photo and explaining the issue.
3. Choose the solution: Indicate whether you prefer to receive the correct material or request a refund.
We will resolve the situation as soon as possible.
When will I receive the refund?
Once the goods arrive at the warehouse, they will be carefully inspected. As soon as we verify that everything is in order, we will promptly proceed with the refund.
An item in my order arrived damaged; what can I do?
If one of the items in your order arrives damaged, you can open a damage claim ticket by clicking here. Before doing so, we recommend checking all the items in your order.
Take and send us photos showing the damage in detail and the entire product.
If the item consists of several parts, please also send us a photo of the instruction manual, indicating the damaged component.
This procedure allows us to speed up the support and processing times for your request.
