Refund policy

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Refund on second thoughts

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Our return policy is valid for 14 days. If more than 14 days have passed since the purchase, unfortunately we cannot offer you a refund or replacement of the purchased item with another item.

In order to access the return procedure, your item must be unused and in the same condition in which you received it, with the original packaging perfectly intact.

To complete the return, we require a receipt or proof of purchase. Any item not in its original condition, damaged or returned more than 14 days after delivery will not be refunded.

Shipping costs are not subject to reimbursement.

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Refunds

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Once your returned shipment has been received and inspected, we will send you an email to notify you of the received (refund) item. We will also inform you whether the refund request will be accepted or rejected, and if successful, we will agree on the refund procedures.

 

Replacement

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We only replace items if they are defective or damaged in transit. For replacement of the same item, please send us an email to venditeminerva@gmail.com

After our confirmation, you can send the article to be replaced to: Minerva Giovanni via old west, 76 postcode 73057 Taviano (le) Italy.

 

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Return shipping

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To return the product, it must be sent to: Minerva Giovanni via vecchia vecchia, 76 cap 73057 Taviano (le) Italy.

The shipping costs for returning the item are charged to the buyer. Original shipping charges are non-refundable.

In case of loss or non-delivery of the returned item by the courier, we will not proceed with the refund.