Shipping to Italy
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Order preparation
We process all orders received by 11:00 AM every day, from Monday to Friday. Processing times may vary depending on material availability and order volume.
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Delivery times in Italy
Delivery typically takes 24–72 business hours from the moment the package is shipped.
Times may vary for remote locations, islands, or during periods of high volume. -
Packaging
The profiles are carefully packaged using protection systems appropriate for the type of material and the length of the bars.
The goal is to minimize the risk of damage during transport. -
Tracking
Products are shipped via a selected courier, usually SDA, for which a shipment tracking service is active.
As soon as the goods are handed over to the courier, you will receive a notification with the shipment tracking number.
Shipping in Europe
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Order processing
We process all orders received by 11:00 AM, Monday through Friday, every day. Processing times may vary depending on material availability and order volume, while always ensuring efficiency for European destinations.
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Delivery times in Europe
Delivery typically takes 4–8 working days from the moment the package is shipped. Times may vary for remote areas, islands, or during periods of high volume such as holidays or seasonal peaks.
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Packaging
The profiles are carefully packaged using protective systems appropriate for the type of material and the length of the bars.
The goal is to minimize the risk of damage during international transport. -
Tracking
Products are shipped via a selected courier, for which a shipment tracking service is active.
As soon as the goods are handed over to the courier, you will receive a notification with the shipment tracking number.
Shipping & Delivery
International Shipping & Returns
Shipping costs
Order & Tracking
Returns & Refunds
Damaged or incorrect products
Returns policy
Support
How long does shipping take?
Domestic shipping takes 24 to 72 business hours. Orders received by 11:00 AM are prepared and shipped immediately.
What are the available shipping options?
All domestic orders are shipped via express service.
For international shipments, costs are calculated directly at checkout based on the destination country, with the option to choose between standard or express shipping.
Can I track my order?
Yes, after shipment you will receive a notification via email or message from the courier with the tracking number.
Which countries do you ship to?
Mainly in Italy; but we also ship throughout Europe.
Can I change the address after ordering?
Yes, contact support immediately at +39 379 2004480 providing the order number to change the details.
Do you ship internationally?
Yes, they are available; contact customer support at +39 379 2004480 for specific information.
What are the delivery times for international orders?
Delivery times for international shipments generally range from 5 to 7 business days, depending on the destination country and the service selected at the time of order.
Are there any customs duties or taxes to pay?
Any customs duties, taxes, or clearance fees are the responsibility of the recipient.
International shipments are made according to the DAP (Delivered At Place) incoterm.
How are customs procedures handled?
For information regarding customs procedures, please contact our support service at +39 379 2004480 or via email at info@minutaprofili.it
How are returns for international orders handled?
For returns from abroad, you must first contact customer support, providing your order number and the reason for the return. We will provide all shipping instructions and the return address.
International return shipping costs are the responsibility of the customer unless otherwise stated, in the event of an error on our part, and/or damage caused by the courier. The refund will be issued after verifying the integrity of the product, in accordance with the terms of our return policy.
What are the shipping costs?
For Italy, 9 euros for orders under 67 euros; free for orders over 67 euros.
Do you offer free shipping over a certain threshold?
Yes, free shipping on orders over 67 euros in Italy.
Do shipping costs vary based on the destination?
Yes, they vary for international destinations; contact support for a precise calculation.
How are shipping costs calculated?
Fixed at 9 euros for orders under 67 euros in Italy; free above this threshold. For elsewhere, upon request.
How can I track my order?
You will receive an email or message with the tracking number after shipment.
What does “order in preparation” mean?
It means that the order is being prepared for shipment, typically within the same day if received before 11:00 a.m.
What happens if the tracking does not update?
Contact support at +39 379 2004480 or via email at info@minutaprofili.it to check the status.
Can I cancel an order that has already been confirmed?
Yes, it is possible to request the cancellation or modification of your order by contacting support immediately and providing your order number.
In the event that the shipment has already been dispatched, the shipping costs will be deducted from the order total. For further information, we invite you to contact our customer service at +39 379 2004480.
What is the return policy?
Possible within 14 days of receipt; the product must be intact, unassembled, and complete.
How long do I have to return the product?
Within 14 days of receipt.
How do I request a return?
Send an email to info@minutaprofili.it or a WhatsApp message to +39 379 2004480 to specify the products to be returned; the refund will be issued after inspection at the warehouse.
Are the return shipping costs at my expense?
Yes, both the initial shipping costs and the return shipping costs are the customer's responsibility.
In the event of a damaged product and/or an error on our part, the shipping and return costs will instead be entirely covered by us.
When will I receive the refund?
The refund is processed promptly after the product is inspected at the warehouse.
What should I do if the product arrives damaged?
Document with photos of the product and packaging, contact support via email at info@minutaprofili.it, WhatsApp at +39 379 2004480, or chat and request a refund/replacement/repair.
What happens if I received the wrong item?
Document with photos of the product and packaging, contact support via email at info@minutaprofili.it, WhatsApp at +39 379 2004480, or chat, and request a refund/replacement.
Do I need to keep the original packaging?
Yes, to document the damage; pack securely for the return.
Do the profiles need to be returned packed?
Yes, packed securely to prevent damage during transport.
How can I contact you for assistance?
By phone at +39 379 2004480, by email at info@minutaprofili.it, or via chat on the website.
How long does a response take?
Our team generally responds within a few minutes.
We are committed to providing prompt and timely assistance for every request.
Do you provide technical support for specific products?
Yes, customer support provides assistance with orders, shipping, returns, and technical product issues.
Fast shipping
Delivery in 4 to 8 working days for international orders.
Shipping calculated at checkout for Europe.
Secure payments
Card, PayPal, bank transfer and cash on delivery. Certified and protected transactions.
Discover tax benefitsYour order journey
From confirmation to delivery, complete transparency.
01
Order
confirmed
Immediate
confirmed
Immediate
You receive a confirmation email with a summary of products and shipping address.
02
Order
preparation
By 11:00 AM
preparation
By 11:00 AM
The package is prepared and packed. Orders placed by 11:00 AM are processed the same day.
03
Courier
shipping
4-8 working days
shipping
4-8 working days
You receive the tracking code by email. Delivery in 4-8 working days.
04
Delivery
Arrival
Arrival
If you are absent, delivery will be attempted on the next working day.
05
Return
Within 14 days
Within 14 days
Intact packaging, unused product. Immediate refund.
Testimonials
A truly excellent experience. Good quality for the price, fast shipping, and quick and efficient communication. Even in resolving an issue encountered with the postal service. Thank you.
Since we did not know the company, we ordered by phone with payment upon receipt of the goods. Despite the year-end holiday period, we received the package as expected, on January 2nd by mail.
Impeccable service, fast shipping, and careful packaging. A professional company that is attentive to the customer and offers very well-made materials. Highly recommended.
The goods were delivered in 24 hours and perfectly packaged.
I will recommend them to anyone who needs their services
