Damaged item assistance

Have you received a damaged product?

We are sorry for the inconvenience. Please complete the form on this page to send us your report. Our customer service team will review your request and contact you to identify the most suitable solution.

Before submitting your report

To allow us to handle your request quickly and accurately, please:

• check all products included in the order;
• inspect each profile along its entire length, including the ends;
• do not install, cut or modify the damaged product;
• keep the product, the original packaging and all protective materials received;
• include all damaged items, if any, in the same report.

If the packaging shows dents, openings, crushing or other visible irregularities at the time of delivery, we recommend accepting the parcel with a specific reservation, describing the damage found.

Documents, photos and videos to send

To allow us to properly verify the issue, please send us:

1. a photo of the complete product;
2. close-up photos of the damage;
3. a photo of the full length of the profile;
4. photos of both ends;
5. photos of the complete external packaging;
6. photos of any dents, openings or breaks in the packaging;
7. photos of the protective materials inside the parcel;
8. a photo of the shipping label;
9. any videos useful to clearly show the problem;
10. any documents relating to the delivery.

Documents, photos and videos must be sent via:

Email: info@minutaprofili.it
WhatsApp: +39 379 2004480

In the message, always include the first and last name of the order holder and the order number, so that we can correctly link the material to the report submitted through the form.

For profiles received tied together, please carefully remove the bands and check each individual bar before sending the documentation.

How to describe the problem

In the “Message” field, please indicate:

• the product concerned;
• the quantity of damaged items;
• the exact point where the damage is present;
• whether the issue concerns only one end or several parts of the profile;
• the condition of the packaging at the time of delivery;
• any comments reported to the courier;
• whether you have already sent photos or videos by email or WhatsApp.

Do not dispose of the packaging and do not return the goods on your own before receiving our instructions.

How we will handle your request

After receiving your report and the relevant documentation, we will verify the damage and contact you to inform you of the solution applicable to the specific case, which may include:

• replacement of the product;
• a full or partial refund;
• shipment of the missing or damaged component;
• another solution agreed with our customer service team.

In the event of confirmed damage, any return or reshipment costs will be handled by Minuta Profili according to the instructions provided by our customer service team.

Assistance

For further information, you can contact us:

WhatsApp and phone: +39 379 2004480
Email: info@minutaprofili.it

Our team will review the documentation received and contact you to handle the request as quickly as possible.